Services

SecurLock

Now the power to protect your debit and credit cards is in your hands.

Protecting your FirstAtlantic Bank debit or credit cards is easy with the SecurLock app! Simply download the SecurLock app from either the App or Google Play stores and set-up your user ID. Once you’re in, you can do the following:

  • Immediately lock your debit or credit card if it is lost or stolen from unauthorized use.
  • Establish only the merchants where you normally shop. Any purchases outside of the area that you create are denied on the spot.
  • Monitor your child's spending and receives transaction alerts while they are away at college.

It's your card, so why not be in charge of how it is used? Download the SecurLock app and get started today!

For additional information regarding SecurLock, please read the questions below.

Is there a fee to use the app?

No. It is provided to you free so you have more control over your card.

How many cards can I register?

You can register as many credit or debit cards as you want. However, the card(s) must be issued from FirstAtlantic Bank.

What type of cards can I register?

FirstAtlantic Bank issued debit and credit cards.

What if I am having trouble during registration or need help with the app?

There is a "Help" function within the app as well as a "Contact Us" category where you can send an email to FirstAtlantic Bank. You can also call our 24/7 customer support at 1-866-921-0411.

Once I register my cards how do I begin managing and monitoring my payment activity?

You can begin using the service immediately. By turning the card off, the little green button in the top right corner of the card image will turn to red. This means that all transactions (except for reoccurring) will be declined. When you're ready to make a purchase, simply turn the card bank on. It's that easy. Now you have the ultimate control to combat fraud.

By turning my card off am I closing my account?

No. Using the card controls does not change the status of your account.

How long does it take for a control or alert setting to take effect?

It happens immediately after you set and save the option.

If I have my card turned off will my recurring transactions go through?

Yes. Merchant recurring transactions will be approved. Additionally, you can select to receive alerts on recurring transactions as well.

Once I get a new replacement smartphone how do I begin using the service again?

Just download the app to your new smartphone and login with your current user id and password. You can then set your controls and alert preferences.

I received a new card number. Will it be automatically updated in the app?

You will have to add the new account to the app. This can be done by going to Manage Account and adding the card. Be sure to "unmanage" the old card.

Does locking my card lock all card numbers on the same account?

No. Locking your card number does not lock other card numbers that access the same account. If you wish to lock other cards that access the same account, you must call 1-866-921-0411 or instruct the other card users to lock via their mobile app.

How often can I lock or unlock my credit or debit card?

You can lock or unlock your card as many times as you need through the mobile app.

Is there a time limit on how long the lock will remain on the card?

No. The card will remain locked until you unlock it through the mobile app.

For more information regarding SecurLock stop by any of our financial centers or contact us today!
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